“Before Fraction, we were on a 5-year roadmap to complete our transition to the new application, but with Fraction, we were able to accelerate this to just over a year!”
Accelerated Application Upgrade
FundEasy, an events management platform for nonprofits, initially faced significant challenges with offshore development teams, resulting in productivity issues and miscommunication. Seeking a long-term solution, they partnered with Fraction to provide US-based fractional developers, which dramatically improved their progress and the quality of their work.
In September 2022, FundEasy onboarded a Fraction Technical Lead who conducted an architectural overview, identified areas for improvement, and provided recommendations for transitioning from their legacy application to an updated version. To implement these recommendations, FundEasy expanded its fractional team, transitioning away from offshore development. By 2023, the team included four fractional software developers.
The Fraction software development team made significant strides in revamping the FundEasy platform. However, the existing legacy platform still in use by customers faced critical production issues requiring urgent technical support. The Fraction team, led by their Technical Lead, effectively addressed and resolved these issues with Stripe and AWS, while continuing development on the new application.
“Moving our customers off our legacy application and onto the new application has always been the goal,” said Ali F, Product Owner. “There is, of course, a transition period, and like with all software, our legacy application has had some hiccups that have affected the customer experience.”
In 2024, FundEasy further strengthened their team by onboarding a Fraction Project Manager. This addition created more visibility, set priorities, and ensured alignment and connection among all team members. The project manager's oversight has been crucial in maintaining project momentum, smooth communication, and efficient problem-solving.
With Fraction’s support, FundEasy has seen substantial improvements in both their legacy and new applications:
The Fraction team addressed and resolved critical issues with Stripe and AWS on the legacy platform, ensuring smoother operations and reducing downtime for users. This proactive approach minimized disruptions, maintaining customer satisfaction during the transition period.
Despite the challenges of maintaining the legacy system, the Fraction team has continued to make significant progress on the new platform. The development of the new application is on track, with an anticipated launch in late summer 2024. This steady progress underscores the team's ability to balance urgent support needs with long-term development goals.
The onboarding of a Fraction Project Manager has brought a new level of coordination and visibility to the project. By setting clear priorities and ensuring alignment among team members, the Project Manager has facilitated smoother communication and more efficient problem-solving. This has been vital in keeping the project on track and ensuring all team members are working towards the same goals.
The partnership between FundEasy and Fraction has strengthened over time. FundEasy has expressed high satisfaction with the quality of work, the responsiveness of the Fraction team, and the overall improvements in their platform's performance. This growing trust is a testament to the effective collaboration and shared commitment to success.
With these results, FundEasy is well-positioned for the upcoming launch of their new application, confident in the stability and ongoing support of their fractional development team.
This updated case study showcases the evolving partnership between Fraction and FundEasy, reflecting past successes and ongoing support. For more details, you can read the original case study here.
